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Your Questions, Our Answers

1. How can I book? Booking through wire transfer

Once you have completed the booking procedure, you will receive an e-mail with the bank account details and the instructions to make the payment. In this case, we would like to remind you that, in order to option the selected accommodation’s availability, you need to fax with a copy of the wire receipt within 24 hours from receiving the e-mail. If this receipt is not provided, or if it is provided after 24 h, the accommodation availability may not be guaranteed anymore, as after 24 hours the selected room or service will be displayed again for sale on the Website. In any case, the voucher will be sent exclusively after the payment has been actually received. Therefore, you should remember to watch your voucher carefully and bring it with you during your stay in Albania.

2. Can I book on website without registration?

It is possible to book without registration.

3. Are the prices displayed on the website per person or per room? Do they include taxes and breakfast?

All prices displayed on website are per room, per night, and taxes are included. In case the breakfast is not included, it is clearly stated. In any case, in the quote you can find the final accommodation price, in order to avoid unpleasant surprises as you proceed with you booking.

4. Why am I required to provide the age of my children?

The reductions for children are different for each accommodation facility. This is the reason why you are required to provide the number of children and their age at the time of the travel during your booking. The reductions are applied to the total quote price.

5. What happens after my booking has been completed?

After you have completed your booking, you will receive an e-mail with confirmation of booking and attached voucher. You will have to print your confirmation voucher, bring it with you and give it to the hotel receptionst as you check in. Black-and-white print will suffice.

6. What happens if I lose my voucher?

If you accidentally lose you voucher, you can send an email to, providing the following data: name, date of arrival, name of the hotel you booked.

7. How can I get confirmation of my booking?

After you have completed the online booking procedure, if you have chosen to pay with wire transfer, you will receive and email with the bank account details and the instructions to make the payment. The selected accommodation will be optioned for 24 h; you will have to fax a copy of the wire transfer receipt within this term. Your voucher will be sent only after we have received your payment. If your booking has to be confirmed, you will receive an e-mail communicating that you will be called back by our Call Center, whose Staff will check the room availability and then possibly confirm your booking.

8. Do I have to confirm my booking directly to the hotel?

No, you do not, because the confirmation voucher that you will receive immediately after you have paid will be automatically sent to the hotel as well.

9. Who can I contact if I need any help?

All details of the person to be contacted can be found in you booking voucher.

10. Can I pay with my credit card?

At the moment, it is possible to pay with credit card, by providing the Call Center with your data.

11. What credit cards are accepted?

Alpitour S.p.A.’s Gest Pay service accepts payments from the following credit cards: Carta Si, Visa, MasterCard, American Express.

12. How can you protect my credit card details?

Our website takes advantage of the SSL (Secure Socket Layer) encryption technology, which allows us to encrypt you credit card number and other details. Encryption makes you critical data incomprehensible by changing your data and your credit card data into an alphanumeric code which is secret to third parties. This website neither stores nor saves in any way your credit card sensitive details and guarantees strict confidence in processing your personal data, in accordance with the current regulations on privacy.

13. When will the transaction from my credit card be executed?

The amount will be automatically charged from your credit card only after we have sent you the e-mail with the booking confirmation and attached booking voucher.

14. Do I have to pay the whole amount before my departure?

In order to guarantee your booking, and in accordance with the agreements we have with the accommodation facilities, we have to charge the amount before the Guest arrives. In case of bookings made in further advanced of the date of arrival, we require that you make a payment on account corresponding to 25% of the stay amount as you confirm you booking; remaining 75% must be paid within 30 days from the date of arrival.

15. Why am I required to provide my personal data?

We at require that you provide only details that are strictly necessary to book. For further information about the processing of personal data, please check our Privacy Policy.

16. Is it possible to change my booking?

To change your booking you will have to send an e-mail at, providing the following data: name, date of arrival, name of the hotel you booked. Our Staff will be at your disposal to inform you about possible fees or price changing, and to change your booking.

17. Is it possible to delete my booking?

Yes, it is, but bookings must be deleted only through the website; do not delete the booking directly with the accommodation facility.

18. E’ previsto un costo per l'annullamento della prenotazione?

The cancellation of the booking is regulated by terms and conditions established by the hotels, and is different for each hotel. Most of the hotels do not provide for any sanctions if the cancellation is made within 30 days before the date of arrival (in any case transaction fees for refund the money already paid shall be paid by the tourist). In any case, before you confirm your booking, you will be informed about the cancellation policy of the selected hotel. A decrease in the number of nights of stay, within a limited period of time, could be charged as well.

19. What happens if I need a refund?

Alpitour S.p.A. shall refund the money directly on your credit card – if you selected this payment method – or on your bank account – if you paid with transfer wire. The bank will identify your credit card, as, for safety reasons, we do not save your credit/debit card details in our Website.

20. What happens if I am late?

You shall contact the person indicated on your voucher as soon as possible; he/she will notify the hotel with your delay.

21. Are transfers from/to airport included in the price?

Some hotels offer this service, whose charge is always clearly indicated. If not explicitly written on your voucher, this service is not available.

22. What is best for me, that I book with further advance or wait for a Last-Minute offer?

Hotels in the most popular locations might not have many rooms left available several weeks before the booking, because they make special “Book-in-Advance” offers. As you draw closer to the date of departure, you can risk having less choice, but our Call Center is always at your disposal to find last minute offers and availability for your stay at affordable prices.

23. Can the price change overnight?

Prices are dynamic and can change on the basis of the number of people who are simultaneously booking the same travel, or because in some periods of the year new offers or reductions are available. In any case, during your purchase procedure, the up-to-date price will be shown. After the booking has been confirmed, the price will obviously not change.